Since all Kujá pieces are custom-made to your exact measurements and shipped internationally, we do not accept returns for personal preference or fit issues. We build seam allowances into every garment so minor adjustments can be made by a local tailor at your end. If you believe there is a manufacturing defect due to our error, please contact us within 7 days of receipt with photos. We will assess and work with you to resolve it.

Custom orders typically take 6–8 weeks from payment confirmation to dispatch. You will receive email updates at key milestones: order confirmation, production start, ready-to-ship, and dispatch with tracking number. For real-time updates, WhatsApp Ekta directly at +919825464488. We do not offer order tracking portals — all communication is via email or WhatsApp.

Yes. All Kujá pieces are crafted by master artisans using premium fabrics (pure silk, organza, georgette, Banarasi) and traditional hand-embroidery techniques. We inspect every piece before dispatch. If you receive a garment with a manufacturing defect (broken seams, missing embroidery, fabric damage), contact us within 48 hours with photos and we will resolve it. Normal wear and tear, colour variations due to natural fabrics, or fit issues are not covered.

For custom orders or enquiries: WhatsApp +91-919825464488 or email hello@kujabyekta.com. For urgent matters, WhatsApp is fastest — we respond within 24 hours during studio hours (Monday–Saturday, 10am–7pm IST). We do not offer phone support. All order confirmations and updates are sent via email.

No refunds are offered for personal preference, style changes, or fit issues — since every piece is custom-made to your measurements and cannot be resold. The 50% advance payment is non-refundable once production begins. However, if you receive a garment with a genuine manufacturing defect, we will work with you to resolve it within 7 days of receipt. For international customers, all shipping costs (to and from) are the customer's responsibility.

Browse our collections or Studio Selection pieces on kujabyekta.com. For ready-made Studio Selection pieces: click "Enquire Now" to contact us with size/measurements. For custom bespoke orders: visit our Customize page and fill in the inquiry form. Ekta will personally contact you within 48 hours to discuss your vision and measurements. A 50% advance payment is required to begin production, with the balance due before dispatch.

After your consultation call, Ekta will send you a detailed description of the design, colors, and embroidery placement. If you want a quick sketch, she can send one, but most of our process is through detailed conversation and photos of reference pieces you send. Once you approve everything and pay the deposit, production begins.

Once the 50% deposit is paid and production has started, designs cannot be modified. This is why the consultation call is so important — we nail down every detail before production begins. If you need changes before the deposit is paid, contact us immediately.

We work with premium fabrics including pure silk, organza, georgette, crepe, velvet, and Banarasi silk. During your consultation, we discuss which fabric suits your vision and budget. Some fabrics are more expensive than others, which affects the final price.

All shipments are fully tracked and insured via reputed couriers. If your package is lost or arrives damaged, we will file a claim with the courier and work with them to resolve it. Please photograph any damage immediately upon receipt and contact us within 48 hours with photos. For customs duties or import taxes (international orders), these are the responsibility of the customer.

Once your 50% advance payment is received and production begins, your design cannot be modified. We recommend confirming all details (occasion, colours, measurements, embroidery style) during the consultation call before making your deposit. If you need changes before production starts, contact us immediately.

We accept all major Credit/Debit cards, Stripe, Zelle, PayPal, and Bank transfer for international customers. All payments must be in USD. A 50% non-refundable deposit is required to begin production, with the remaining 50% due before your piece is dispatched. Invoices are sent via email with secure payment links.

Custom orders take 6–8 weeks to craft (bridal: 8–12 weeks). After dispatch, shipments to the USA take 7–10 business days via reputed couriers. Studio Selection pre-made pieces are dispatched within 7 business days of payment. All shipments are fully tracked. Delays due to customs clearance or carrier issues are beyond our control. Shipping time may vary depending on location. We strive to ensure that your order arrives as soon as possible. You may contact us on Whatsapp +91 9825464488 for any queries on shipping.